Frequently Asked Questions (FAQ)

1. How does the neck cooling fan work?

Our neck cooling fan is designed to provide hands-free cooling with powerful airflow. It features bladeless technology, multiple fan speeds, and a USB rechargeable battery to keep you cool anywhere, anytime.

2. How long does the battery last?

The battery lasts 4 to 8 hours, depending on the fan speed setting. It takes about 2-3 hours to fully recharge using the included USB cable.

3. Is it heavy or uncomfortable to wear?

Not at all! Our neck fan is lightweight and ergonomically designed for comfort. You can wear it for hours without strain.

4. Can I use it while exercising or working?

Yes! The fan is perfect for workouts, commuting, outdoor jobs, and daily activities. It stays securely around your neck while providing a refreshing breeze.

5. Is it noisy?

No, the fan operates quietly so you can enjoy cool air without distractions.

6. Can children use this fan?

Yes! The fan has a bladeless design, making it safe for kids and adults alike. However, we recommend supervision for younger children.

7. How do I charge the fan?

Simply use the USB charging cable (included) to connect it to a power bank, laptop, or adapter.

8. Do you offer nationwide delivery in Nigeria?

Yes! We deliver across Nigeria, including Abuja, Lagos, and other major cities.

9. How long does shipping take?

Standard Shipping: 5-7 business days (Free)

Express Shipping: 2-4 business days (₦25,000)

10. What if I have an issue with my order?

If you experience any issues, contact our support team at:

📧 Expressshopping86@gmail.com

📞 +234 913 329 3575

11. What payment methods do you accept?

We accept debit/credit cards, bank transfers, and mobile payments for secure and convenient checkout.

12. How do I place an order?

Ordering is easy!

1️⃣ Browse our products

2️⃣ Click "Add to Cart"

3️⃣ Proceed to checkout

4️⃣ Make payment, and we’ll handle the rest!

How to Use Your Neck Cooling Fan

Charge Before First Use

🔌 Use the included USB cable to charge the fan fully (takes about 2-3 hours).

🔋 A red light indicates charging; it turns green when fully charged.

Wear It Comfortably

🧑‍🦱 Place the fan around your neck like a headset.

🎯 Adjust the angle for the best airflow.

Turn It On & Adjust Speed

⚡ Press the power button once to turn it on.

🔄 Press the button again to switch between 3 cooling speeds (Low, Medium, High).

Enjoy Hands-Free Cooling

💨 Experience a refreshing breeze wherever you go—indoors, outdoors, or on the move!

Recharge as Needed

🔋 When the battery runs low, simply plug it in using a power bank, laptop, or wall adapter.

Pro Tips for Best Use:

✅ Use medium speed for longer battery life.

✅ Tilt the fan slightly to direct airflow better.

✅ Store in a cool, dry place when not in use.

Shipping Policy

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays).

You will receive an order confirmation email once your purchase is successfully placed.

Shipping Options & Delivery Times

We ship worldwide across, including major cities around in africa, north america etc.

Shipping Option Estimated Delivery

Standard Shipping 5-7 business days

Order Tracking

Once your order is shipped, we will send you a tracking number via email or SMS.

You can track your package on our website or through the courier’s tracking system.

Shipping Delays

We work hard to deliver your order on time, but delays may occur due to high demand, weather conditions, or unforeseen circumstances.

If your order is delayed beyond the estimated time, please contact our support team for assistance.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as “delivered.”

If you have issues with your delivery, please contact the courier or our support team for help.

Returns & Refunds

If you receive a damaged or defective item, please contact us within 48 hours of delivery for assistance.

Read our Refund Policy for more details on returns.